Terms and Conditions

Cancellation Policy
Every order made on our website can be cancelled within the first 24-hours after it's placed but only if it hasn't already been shipped out.

Before processing a refund for an order cancellation, a 15.00% restocking charge will be deducted. The remaining 85.00% will be returned to the customer within 14 days from the cancellation.

Shipping Policy and Customer Care
At Pop Pursuit, we take great care to ensure your treasured collectibles are packed with the utmost care and delivered to the courier in perfect condition. We partner with reliable shipping services to offer you a smooth delivery experience. We aim to drop off your packages with a courier within three (3) business days (Monday-Friday) of placing your order. Pop Pursuit currently only ships to Canada and the United States.

Transfer of Responsibility: Once items leave our facility and are in the hands of the courier, they become subject to the courier's terms and conditions. Should any issues occur during shipping, such as damage or loss, we encourage you to reach out to us. We will assist you with the necessary steps for you to file a claim with the courier but the responsibility remains with the courier. 

Bubble Mailer Shipping:

For Trading Card Singles, Pop Pursuit offers an economy shipping option using bubble mailers. Please note that this option does not include tracking and is designed for lower-cost items. Choosing this shipping method means that the package will not be traceable once it leaves our premises. While this option is more cost-effective, please be aware that it comes with certain risks as once it is dropped off to the courier we do not have any information about the package.

Our Recommendation: We care about your collectibles and your experience. Therefore, we recommend selecting our tracked shipping options for higher-cost items. This provides peace of mind through the ability to monitor your package's journey to your doorstep and ensures accountability with the courier service.

By opting for the bubble mailer shipping method, customers acknowledge and accept the risk that there is no tracking available and that Pop Pursuit is released from liability for any lost or damaged items during shipping.

Pre-Orders
If for any reason we cannot fulfill an order as promised, it will be automatically cancelled, and a full refund will be processed within 14 days. Items containing a Pre-Order item will not be shipped until the complete order is ready. 

Return Policy
Currently, all items sold by Pop Pursuit are considered final sale and are NOT eligible for returns or exchanges after 24 hours have passed. Due to the nature of the products we sell (Funko Pops that can be opened and re-closed, Mystery Boxes have unknown contents, booster packs risk being opened and resealed), it is impossible for us to confirm that the product is still the same as what we sold.  

We are not accountable for items damaged or lost during transit. Items shipped with trackable methods are generally insured by our couriers for up to $100 and items shipped through an untracked bubble mailer have no tracking and once we drop it off with the courier we have no additional information about it, so use at your own risk.

Disclaimer
Pop Pursuit holds the right to modify any of the policies above without prior notification to its clientele. We are not liable for any adverse effects resulting from these changes.